CONTACT
Looking to commission art or share a project idea? Get in touch below, or connect with me through my social channels.
contact@illymakes.com
FAQ
Can I return or exchange my order?
Since all items are made to order and shipped through Printful, returns or exchanges are not accepted unless the item is defective or damaged. If you experience an issue with your order, please contact me within 7 days of delivery so I can assist you in resolving the matter based on Printful’s return policy.
What happens if I don’t receive my order?
If your order is not received due to an incorrect address or other delivery issues, you’ll need to cover the reshipment cost. Please double-check your shipping information before placing your order to avoid delays. If you believe your package is lost, contact me, and I’ll help resolve the issue.
How long does processing/fulfillment take?
Processing and fulfillment typically take 2-5 business days, but this does not include shipping time. Please note that fulfillment times are estimates and not guarantees, as they may vary based on order volume and other factors.
How can I support your work?
Thank you so much for your support—it truly means the world to me! There are several ways you can help, whether financially or just by engaging with my content:
Ko-Fi Donations – You can contribute through my Ko-Fi tip jar with a one-time or monthly donation. Every bit helps me continue creating!
Amazon Wishlist – Want to support me with art supplies or essentials? You can check out my Amazon Wishlist to contribute directly to my creative process.
Engage on Social Media – Following, liking, sharing, and commenting on my work across social media platforms helps more than you know! Your engagement boosts visibility and keeps me going.
No matter how you choose to support, I appreciate you so much—thank you for being part of my journey!
What is your turnaround time for commission artwork?
I typically complete custom illustrations within 2-3 weeks from project start, depending on complexity and current project workload. I’ll provide a specific timeline during our consultation and keep you updated throughout the process.
Do you offer revisions? How many are included?
I include up to 2 rounds of revisions in all my custom projects because I want you to absolutely love your artwork! Major changes work best in the early sketch phase, while smaller adjustments can happen throughout.
How do you determine pricing for commission artwork?
Pricing starts at $499 USD and varies based on the scope of work, complexity, and the time required to complete the project. For a custom quote, feel free to reach out with details about what you’re looking for!
What payment methods do you accept?
I accept all major credit and debit cards (Visa, Mastercard, American Express), CashApp, Venmo, Apple Pay, and bank payments (ACH/EFT).
What information do you need to get started?
This depends on the type of project. For illustration work, I need as detailed of a description as possible for what you are envisioning. Photo references are also great! The more detail, the more this gives me a complete idea of the final product you have in mind.
In what file formats will I receive my completed commission artwork?
This depends on the type of project. Common formats include PNG, JPEG, and vector files (EPS, SVG). Let me know if you need a specific format, and I’ll make sure you get what works best for your needs!
What are your working hours, and when is the best time to contact you?
You can reach out via email or social media anytime, and I’ll get back to you as soon as I can. My response time varies depending on my workload, but I always aim to reply promptly.
Do you have a waiting list for commissions?
This depends on my current workload. If you’re interested in commissioning me, feel free to reach out via email or social media, and I’ll let you know my availability.
Do you accept commissions for original characters?
Absolutely! Whether it’s an OC, fan character, or something entirely unique, I’d love to bring your vision to life. Let’s chat about the details and create something awesome together!
Can you create commission artwork for commercial use?
For Digital Commissions: Once your project is complete and paid for, you’ll receive full commercial usage rights for your custom digital illustration. This means you can use it for album covers, merchandise, promotional materials, or digital graphics. I retain the right to showcase the work in my portfolio and social media.
For Traditional Paintings: When you purchase an original painting, you own the physical artwork itself. However, I retain all reproduction and design rights to the artwork. This means you can display and enjoy your original painting, but cannot reproduce, print, or use the design commercially without a separate licensing agreement. I also retain the right to showcase the work in my portfolio, create prints for sale, and use the design for other commercial purposes.
If you need exclusive commercial rights for either digital or traditional work, we can discuss custom licensing options during our consultation.
Do you offer refunds on commission work?
Since commissions require time and effort, I cannot offer refunds once work has begun. However if there are any issues, let’s talk and find a solution.
How do I book a commission?
Reach out via my contact form located here with details about your project, and I will get in touch with you!