Frequently Asked Questions
Can I return or exchange my order?
Since all items are made to order and shipped through Printful, returns or exchanges are not accepted unless the item is defective or damaged. If you experience an issue with your order, please contact me within 7 days of delivery so I can assist you in resolving the matter based on Printful’s return policy.
What happens if I don’t receive my order?
If your order is not received due to an incorrect address or other delivery issues, you’ll need to cover the reshipment cost. Please double-check your shipping information before placing your order to avoid delays. If you believe your package is lost, contact me, and I’ll help resolve the issue.
How long does processing/fulfillment take?
Processing and fulfillment typically take 2-5 business days, but this does not include shipping time. Please note that fulfillment times are estimates and not guarantees, as they may vary based on order volume and other factors.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has been fulfilled (2-5 business days), you’ll receive a tracking number to monitor your shipment. Please note that shipping times are estimates and may vary due to carrier delays or other unforeseen circumstances.